Businesses of all sizes are now turning to AI‑enhanced CRM solutions to automate sales workflows, generate predictive insights, and deliver personalized customer experiences.
Below are the Top 10 AI CRM platforms that lead the market today—with URLs and company details to help guide enterprise selection.
1. Salesforce CRM (with Einstein & Agentforce AI)
Website: https://www.
Contact:
• Phone: 1‑800‑667‑6389 (Sales)
• Support: support.salesforce.com
Why It Ranks #1:
Salesforce integrates AI throughout its platform via Einstein GPT and Agentforce AI, delivering lead scoring, opportunity recommendations, predictive analytics, automated email generation, and autonomous customer service agents. Recent deployments show Einstein agents handling up to 84% of support queries internally The Australian+1RT Dynamic+1.
Fit For: Large enterprises seeking full-stack AI CRM with ecosystem integrations and scalability.
2. HubSpot CRM (with Breeze Copilot & ChatSpot)
Website: https://www.hubspot.
Contact:
• Phone: 1‑888‑482‑7768
• Support: help.hubspot.com
Why It Stands Out:
HubSpot offers a free CRM tier and AI enhancements via Breeze Copilot and ChatSpot, allowing users to generate content, score leads, automate tasks, and interact with CRM through natural language. Its ease of use makes it a favorite for scaling B2B teams Market Mystique+3Reddit+3Analytics Insight+3momentum.io.
Fit For: Small‑to‑mid market companies looking for intuitive AI tools with minimal setup.
3. Zoho CRM Plus (with Zia AI)
Website: https://www.zoho.com/
Contact:
• Phone: USA +1‑877‑834‑4428
• Support: zoho.com/support
Why It’s a Strong Choice:
Zoho’s AI assistant Zia powers predictive lead scoring, sentiment analysis, anomaly detection, task suggestions, chatbot workflows, and sales forecasts. It offers affordability without sacrificing automation depth IT Pro+14Analytics Insight+14leapify.com+14.
Fit For: Budget-conscious teams wanting smart automation and BI across channels.
4. Microsoft Dynamics 365 CRM (with Copilot AI)
Website: https://dynamics.
Contact:
• Phone: 1‑800‑642‑7676
• Support: dynamics.microsoft.com/support
Why It Excels:
Microsoft combines AI into Dynamics 365 to offer contextual insights, customer sentiment, AI-powered virtual agents, and seamless integration with the Microsoft ecosystem (Office, Teams, Azure). Its Copilot assistant supports content generation, email drafting, and intelligent segmentation Wikipedialeapify.
Fit For: Enterprises already embedded in Microsoft technology seeking cohesive, AI‑augmented workflows.
5. Freshsales CRM (by Freshworks, with Freddy AI)
Website: https://www.
Contact:
• Phone: 1‑855‑398‑2561
• Support: support.freshworks.com
Why It’s Popular:
Freshsales integrates Freddy AI to automate lead scoring, provide email insights, suggest next steps, and offer conversational chatbots. It’s highly visual, easy to use, and ideal for sales-first teams CTO Magazine+8Analytics Insight+8CX Today+8.
Fit For: Fast-moving SMBs that need AI sales automation without complexity.
6. Pipedrive (with AI Sales Assistant)
Website: https://www.
Contact:
• Support via site; US office based in New York
Why It Delivers Value:
Pipedrive’s AI assistant prioritizes deals, summarizes activity, enriches contacts, predicts revenue, and recommends actions. Its visual pipeline and ease of use make it a go‑to for small and scaling teams Market Mystique+4coorsjansen.com+4mom
Fit For: Sales operations needing visual simplicity with powerful AI features
7. Creatio CRM (AI Command Centre)
Website: https://www.creatio.
Contact: Available on website
Why It’s Innovative:
Creatio offers a no-code AI Command Centre that blends predictive analytics, workflow automation, agentic AI, and customization. Ideal for niche use cases or regulated industries needing tailored CRM workflowscreatio.com+6momentum
Fit For: Organizations needing flexible AI workflows without heavy IT involvement.
8. Pega CRM (Pega Infinity with GenAI Boosters)
Website: https://www.pega.com/
Contact: +1‑888‑PEGA‑1234
Why It’s Enterprise‑Grade:
Pega’s Customer Decision Hub and Sales Automation integrate with Pega GenAI, offering advanced decisioning, generative AI boosters, and automated customer journeys. It’s tailored for highly complex, regulated environmentsWikipedia.
Fit For: Large enterprises needing highly configurable and AI-powered operational workflows.
9. Insightly CRM (with AI features)
Website: https://www.
Contact: Support via website
Why It’s Enterprise/Cross‑Functional Friendly:
Insightly merges CRM and project management, enhanced with AI for opportunity prediction, lead insights, and workflow automation. It’s a rising option for customer-success teams integrating sales and project execution .
Fit For: Mid-size B2B organizations seeking CRM plus project coordination in one platform.
10. ActiveCampaign CRM (with generative AI)
Website: https://www.
Contact: Support via site; headquartered in Chicago, IL
Why It Stands Out:
ActiveCampaign combines marketing automation, live chat, lead scoring, and CRM tools with generative AI capabilities. With integrations across 900+ platforms, it offers email personalization and contact enrichment powered by AI.
Fit For: SMBs and mid-market firms looking to unify sales, marketing, and service intelligence in one AI-infused platform.
Summary Table: Top 10 AI CRM Platforms
| Rank | CRM & AI Engine | Best For | Website | Contact Info |
|---|---|---|---|---|
| 1 | Salesforce (Einstein, Agentforce) | Large enterprise, full-stack AI | salesforce.com | 1‑800‑667‑6389 |
| 2 | HubSpot (Breeze Copilot, ChatSpot) | User-friendly all-in-one AI CRM | hubspot.com | 1‑888‑482‑7768 |
| 3 | Zoho CRM Plus (Zia AI) | Affordable AI for SMBs | zoho.com/crm | +1‑877‑834‑4428 |
| 4 | Microsoft Dynamics 365 (Copilot) | Microsoft-centric enterprises | dynamics.microsoft.com | 1‑800‑642‑7676 |
| 5 | Freshsales (Freddy AI) | Sales-first SMB teams | freshworks.com | 1‑855‑398‑2561 |
| 6 | Pipedrive (AI Assistant) | Visual pipeline & deal management | pipedrive.com | Support via site |
| 7 | Creatio (AI Command Centre) | Custom AI workflows & automation | creatio.com | Via website |
| 8 | Pega CRM (GenAI Decision Hub) | Regulated industries & automation | pega.com | +1‑888‑PEGA‑1234 |
| 9 | Insightly (CRM + PM) | B2B teams with CRM + projects | insightly.com | Via site |
| 10 | ActiveCampaign (GenAI features) | All‑in‑one SMB sales & marketing | activecampaign.com | Via site |
Emerging Trends Driving AI CRM Adoption
- Agentic AI assistants:
Salesforce’s Agentforce and Microsoft Copilot are shifting AI from passive suggestion to autonomous task execution (e.g., auto-reply, deal updates) - Predictive analytics and lead scoring:
Zia, Freddy, and Einstein auto‑predict opportunities and segment customers with minimal manual setup . - Automated content and email generation:
Tools like Breeze Copilot and Salesforce AI compose personalized emails, summaries, and pipeline reports. - Vertical and no-code workflow customization:
Platforms like Creatio and Pega enable AI-powered pipelines tailored to customer service, sales, or support flows. - SMB affordability and access:
Zoho, HubSpot, Freshworks, ActiveCampaign deliver rich AI at lower price tiers, making advanced CRM accessible to smaller businesses.
AI-infused CRM systems are no longer optional—they’re a competitive necessity in today’s digital-first customer landscape.
Whether you’re running a global enterprise or a budding startup, there’s a platform tailored to your needs: Salesforce for scale, HubSpot for ease, Zoho for affordability, Pega or Creatio
By choosing the right AI CRM, organizations can accelerate sales cycles, boost customer satisfaction, reduce manual toil, and unlock productivity gains measurable in months—not years.