Ticket Management System is an enterprise issue tracking system for companies.
Ticketing system can manage, archive and organize the support requests in the form of tickets posted via website or entered through call center, social media or phone call.
Ticketing system is an integral part of CRM Software and is essential module in an organization to provide customer support. It acts as a central service hub for management of all sales and service issues.
Benefits of the ticketing software are:
Customer support
Customer support provided by the ticketing software assists the company to handle the problems of the users
Tracking Complaints
Ticketing Software enables users to track their complaints online
Quick Response time
Ticketing Software ensures that customer issues are resolved within the shortest possible time
Ticket Management
Tickets will be displayed in an orderly manner, so the agents can prioritize them and solve them for prompt resolution
Instant Communication
Communication is critical in every business, so one of the benefits of using ticket management software is that clients receive instant messages about their issues
Prioritize Complaints
software will also teach how to prioritize since some tickets will be more important than others
Reports
Reports have important analytics about the problems that each user and department have, as well as help the business learn how to resolve issues in future
Offer Suggestion
If the users find the bug or any features suggestions, they can contact the
company through the customer support
Increase Efficiency
If tickets are closed more quickly online then it will reduce the number of field visits by staff, which will mean significant savings
Each ticket is assigned a status from the available status types. Like Open, Closed, Canceled, Resolved etc and can be updated by the customer service agent.
FinCRM.com ticketing software module stores customer information in a searchable database, tracks interactions and automates the issue resolution process.
Proper support to your customer is one of the most important aspects of CRM Software and a Ticketing Software addresses your organization’s customer service requirements.