Cloud-based call centres software have revolutionized customer service operations.
These solutions offer scalability, flexibility, and cost-effectiveness, enabling businesses to deliver exceptional customer experiences without the need for expensive on-premise infrastructure.
This article highlights the best cloud-based call center software for 2025, detailing their features, pricing, and why they’re perfect for businesses aiming to streamline their operations.
1. RingCentral Contact Center
RingCentral Contact Center is a comprehensive cloud-based solution designed to enhance customer interactions across multiple channels.
Key Features
- Omnichannel support for voice, chat, email, and social media.
- IVR (Interactive Voice Response) and automatic call distribution (ACD).
- Real-time analytics and reporting.
- CRM integration with Salesforce, HubSpot, and more.
Pricing
Starts at $50/user/month for basic plans.
Why Choose RingCentral?
Its robust feature set and scalability make it ideal for businesses of all sizes.
2. Five9
Five9 is a leading cloud-based call center software that helps businesses deliver exceptional customer service through AI-driven solutions.
Key Features
- AI-powered predictive dialing.
- Omnichannel support for voice, email, chat, and SMS.
- Workforce management tools.
- Real-time analytics and performance monitoring.
Pricing
Custom pricing based on your business needs; contact Five9 for a quote.
Why Choose Five9?
Five9’s advanced AI and automation tools help optimize agent performance and customer engagement.
3. Zendesk Talk
Zendesk Talk integrates seamlessly with the Zendesk ecosystem, making it a great choice for businesses already using Zendesk Support.
Key Features
- IVR and call routing.
- Automatic ticket creation from calls.
- Real-time call monitoring and analytics.
- Voicemail transcription.
Pricing
Starts at $19/agent/month.
Why Choose Zendesk Talk?
Its integration with Zendesk Support makes it a natural choice for businesses aiming to streamline customer service workflows.
4. Talkdesk
Talkdesk is a cloud-native contact center platform offering advanced tools for managing customer interactions.
Key Features
- AI-driven call routing and analytics.
- Omnichannel capabilities for voice, email, and chat.
- Workforce management and quality monitoring tools.
- Integration with over 60 business applications.
Pricing
Custom pricing available; contact Talkdesk for a quote.
Why Choose Talkdesk?
Its AI-powered capabilities and robust integrations make it a top choice for scaling businesses.
5. Aircall
Aircall is a cloud-based phone system designed for modern call centers, offering ease of use and seamless integrations.
Key Features
- IVR and call routing.
- Real-time call monitoring.
- Click-to-dial and call logging.
- Integration with Salesforce, HubSpot, and Zendesk.
Pricing
Starts at $30/user/month for the Essentials plan.
Why Choose Aircall?
Its intuitive interface and integration options make it ideal for small to medium-sized businesses.
6. Nextiva
Nextiva provides a comprehensive cloud-based communication solution, including call center capabilities.
Key Features
- Call routing and IVR.
- Advanced analytics and reporting.
- Voicemail-to-email transcription.
- Integration with CRM tools.
Pricing
Starts at $18.95/user/month for the Essential plan.
Why Choose Nextiva?
Nextiva’s reliable service and affordable pricing make it a great choice for businesses of all sizes.
7. Genesys Cloud CX
Genesys Cloud CX is a leading contact center platform offering advanced AI and automation features.
Key Features
- AI-powered customer engagement.
- Omnichannel support for voice, email, chat, and social media.
- Workforce optimization tools.
- Integration with popular CRMs like Salesforce and Microsoft Dynamics.
Pricing
Starts at $75/user/month for the Genesys Cloud CX 1 plan.
Why Choose Genesys Cloud CX?
Its advanced AI and omnichannel capabilities make it perfect for businesses aiming for a personalized customer experience.
8. 8×8 Contact Center
8×8 Contact Center offers a robust cloud-based platform for managing customer interactions across multiple channels.
Key Features
- Skill-based call routing.
- AI-driven analytics and insights.
- Integration with CRM and collaboration tools.
- Omnichannel communication, including voice, chat, and email.
Pricing
Starts at $50/user/month.
Why Choose 8×8 Contact Center?
Its AI-driven analytics and multi-channel support make it ideal for businesses looking to optimize customer engagement.
9. Vonage Contact Center
Vonage Contact Center provides a cloud-based solution with advanced capabilities for inbound and outbound call management.
Key Features
- Intelligent call routing and IVR.
- Integration with Salesforce and other CRMs.
- Real-time analytics and performance tracking.
- Support for voice, email, and chat.
Pricing
Custom pricing available; contact Vonage for details.
Why Choose Vonage Contact Center?
Its Salesforce integration and intelligent routing features make it a great choice for sales and support teams.
10. CloudTalk
CloudTalk is a cloud-based phone system designed for call centers, offering advanced tools for customer service and sales teams.
Key Features
- Call queuing and skill-based routing.
- Real-time analytics and performance monitoring.
- Click-to-call and call tagging.
- Integration with CRMs like Pipedrive and HubSpot.
Pricing
Starts at $25/user/month for the Starter plan.
Why Choose CloudTalk?
Its ease of use and CRM integrations make it perfect for small to medium-sized call centers.
11. Dialpad Contact Center
Dialpad Contact Center leverages AI to improve agent performance and enhance customer interactions.
Key Features
- AI-powered call transcription and sentiment analysis.
- Real-time coaching for agents.
- IVR and call routing.
- Integration with Google Workspace and Microsoft 365.
Pricing
Starts at $15/user/month for the Standard plan.
Why Choose Dialpad Contact Center?
Its AI-driven insights and real-time coaching make it a valuable tool for customer service teams.
12. Freshdesk Contact Center
Freshdesk Contact Center, formerly known as Freshcaller, is a user-friendly cloud-based call center solution.
Key Features
- IVR and call queues.
- Real-time call monitoring and analytics.
- Integration with Freshdesk and other CRMs.
- Voicemail and call recording.
Pricing
Free plan available; premium plans start at $15/agent/month.
Why Choose Freshdesk Contact Center?
Its simplicity and integration with the Freshworks suite make it an excellent choice for small businesses.
How to Choose the Best Cloud-Based Call Center Software
When selecting the ideal cloud-based call center software, consider the following factors
- Ease of Use
Opt for software with an intuitive interface to ensure quick onboarding for agents. - Scalability
Choose a solution that can grow with your business. - Omnichannel Support
Ensure the software supports multiple communication channels like voice, email, and chat. - Integration Capabilities
Look for tools that integrate seamlessly with your CRM, help desk, and other business applications. - Budget
Select software that offers the features you need at a price that fits your budget.
Benefits of Cloud-Based Call Center Software
- Flexibility
Agents can work from anywhere with an internet connection. - Cost-Effectiveness
Eliminates the need for expensive on-premise infrastructure. - Scalability
Easily add or remove users as your business grows. - Real-Time Insights
Analytics and reporting tools help track performance and optimize operations. - Improved Customer Experience
Features like AI-powered routing and omnichannel support ensure faster resolution of customer queries.
Cloud-based call center software is essential for businesses aiming to deliver exceptional customer experiences while optimizing operations.
The tools listed above cater to a variety of needs and budgets, ensuring you find the perfect fit for your organization.
Empower your team with the right tools today and elevate your customer service to new heights!